Product overview
Every run, end to end, in one workflow.
Dispatch, ePCR, billing, AR, and compliance share one run record. No re-keying, no spreadsheets, no "which version is right?"
Product
Seven modules. One run record. Zero re-keying.
Dispatch Board
Real-time fleet view with hold timers, board health, and operational alerts.
Catch drift before a crew calls you from the bay. The board flags conflicts the moment they appear, not after the shift report.
- Safety matrix blocks unsafe bariatric and crew-mix assignments
- Optional 45-minute back-to-back gap warning per truck (off by default)
- Live PCR status per run so dispatchers see documentation drift early
ePCR Built for Ambulance Billing
Documentation that produces a billable chart the first time.
Transport-type-aware sections, chronological timestamp enforcement, and signature gates close the loop between crew and biller.
- Transport-type-aware required sections (dialysis, IFT, IFT discharge, emergency, psych transport)
- Chronological timestamp enforcement and vitals validation gates
- Multi-signature workflow with partner sign-here and patient refusal forms
Eligibility & Coverage Discovery
Verify coverage and discover hidden policies before the truck rolls.
Real-time 270/271 eligibility checks plus name-and-DOB discovery surface active coverage your intake team never knew existed, then promote the right policy to primary using COB order.
- Real-time 270/271 eligibility verification through Office Ally
- Name and date-of-birth discovery finds active policies across major payers
- Coordination-of-benefits ordering auto-promotes the correct primary, secondary, and tertiary
AR Command Center
A staged claims board that tells your biller exactly what to work next.
Stop chasing claims you'll never collect. Sort the queue by recovery probability and timely-filing risk, not gut feel.
- Advisory claim probability score (0–100) on every claim before submission
- Per-payer timely-filing countdowns surface filing risk first in the queue
- Prioritized biller work queue replaces "where do I start?" spreadsheets
Denial Recovery Engine
Turn rejection codes into a fix-and-resubmit playbook.
CARC/RARC codes get translated into plain English with a guided checklist your team can actually follow.
- Plain-English translations of CARC/RARC and 277CA codes
- Guided checklists with resubmission history per trip
- Secondary insurance auto-detection after primary payment
Billing & Claims
One Office Ally integration for every tenant, with zero per-customer setup.
Submit, track, and reconcile in one place. EDI artifacts persist for every submission, rejection, and acknowledgment.
- 837P out, 835 in, 999/277CA acknowledgments tracked
- NPI-routed remittance posting with quarantine on mismatch
- Persisted EDI artifacts for every submission and rejection
Compliance & QA
Audit-ready without the audit-day scramble.
HIPAA controls aren't a checkbox. They're enforced at the workflow level, every day.
- Workforce HIPAA acknowledgment gate at first login
- Retention coverage tracker across Medicare (7-yr), HIPAA (6-yr), and False Claims Act (10-yr) regimes. 30-minute inactivity auto-logout
- Override monitor with mandatory reason capture on every high-risk action
