Runs that never bill.
A missed ePCR signature or stray timestamp, and a $400 transport quietly disappears.
Built for NEMT ambulance operators
Run every transport like it’s already paid.
The Pod Dispatch is the operating system for NEMT ambulance companies, combining dispatch, ePCR, eligibility and coverage discovery, and claims in one HIPAA-aligned workflow that catches errors before the clearinghouse does.
30-day free trial · First 5 companies lock in $799/mo for life
Command Center
Money · AR & Claims
How it’s built
Built by an EMT, checked by an ambulance biller
The software is built around how claims actually get denied, and a working ambulance biller reviewed sample claims line by line. Every pattern she flagged is now a check the software runs before submission.
Founder + biller review
Designed around real denial patterns
An EMT built the product, and a working ambulance biller reviewed sample claims line by line. Every pattern she flagged is now a check the software runs before submission.
Clearinghouse integration
Built on Office Ally
Full clearinghouse integration: 837P claims out, 835 remittances in, 999 and 277CA acknowledgments tracked end to end.
Every claim is screened for the exact reasons NEMT claims get denied, like missing PCS dates, wrong dialysis modifiers, missing prior authorization, and hospice trips that should bill to the hospice, before it can be submitted.
10-year
retention default. Meets or exceeds Medicare's retention requirements.
One platform
from dispatch to deposit
The reality of NEMT ambulance
You didn’t get into this business to chase paperwork.
Denials with no roadmap.
CARC/RARC codes don't tell your biller what to fix. They just say "no."
Dispatch in spreadsheets.
Conflicts, double-booking, and unsafe crew pairings hide until a crew calls you from the bay.
Compliance anxiety.
HIPAA, BAAs, audit logs, retention: one slip puts the whole company at risk.
The Pod Dispatch
One system. From the call to the deposit.
01
Dispatch knows what the biller needs.
Run records cascade transport type, service level, HCPCS, and required PCR sections automatically.
02
Billing knows what the crew did.
ePCRs flow straight into 837P generation with payer-aware QA gates.
03
You know what's at risk.
AR Command Center, Missing Money Scanner, and Denial Recovery surface every dollar before it ages out.
04
Compliance is the floor, not the ceiling.
HIPAA-grade tenant isolation, 30-minute auto-logout, signed BAA, and 10-year retention default. Meets or exceeds Medicare's retention requirements.
Product
Seven modules. One run record. Zero re-keying.
Dispatch Board
Real-time fleet view with hold timers, board health, and operational alerts.
Catch drift before a crew calls you from the bay. The board flags conflicts the moment they appear, not after the shift report.
- Safety matrix blocks unsafe bariatric and crew-mix assignments
- Optional 45-minute back-to-back gap warning per truck (off by default)
- Live PCR status per run so dispatchers see documentation drift early
Dispatch Board
ePCR Built for Ambulance Billing
Documentation that produces a billable chart the first time.
Transport-type-aware sections, chronological timestamp enforcement, and signature gates close the loop between crew and biller.
- Transport-type-aware required sections (dialysis, IFT, IFT discharge, emergency, psych transport)
- Chronological timestamp enforcement and vitals validation gates
- Multi-signature workflow with partner sign-here and patient refusal forms
ePCR · Run Detail
Eligibility & Coverage Discovery
Verify coverage and discover hidden policies before the truck rolls.
Real-time 270/271 eligibility checks plus name-and-DOB discovery surface active coverage your intake team never knew existed, then promote the right policy to primary using COB order.
- Real-time 270/271 eligibility verification through Office Ally
- Name and date-of-birth discovery finds active policies across major payers
- Coordination-of-benefits ordering auto-promotes the correct primary, secondary, and tertiary
AR Command Center
A staged claims board that tells your biller exactly what to work next.
Stop chasing claims you'll never collect. Sort the queue by recovery probability and timely-filing risk, not gut feel.
- Advisory claim probability score (0–100) on every claim before submission
- Per-payer timely-filing countdowns surface filing risk first in the queue
- Prioritized biller work queue replaces "where do I start?" spreadsheets
AR Command Center
Denial Recovery Engine
Turn rejection codes into a fix-and-resubmit playbook.
CARC/RARC codes get translated into plain English with a guided checklist your team can actually follow.
- Plain-English translations of CARC/RARC and 277CA codes
- Guided checklists with resubmission history per trip
- Secondary insurance auto-detection after primary payment
Billing & Claims
One Office Ally integration for every tenant, with zero per-customer setup.
Submit, track, and reconcile in one place. EDI artifacts persist for every submission, rejection, and acknowledgment.
- 837P out, 835 in, 999/277CA acknowledgments tracked
- NPI-routed remittance posting with quarantine on mismatch
- Persisted EDI artifacts for every submission and rejection
Compliance & QA
Audit-ready without the audit-day scramble.
HIPAA controls aren't a checkbox. They're enforced at the workflow level, every day.
- Workforce HIPAA acknowledgment gate at first login
- Retention coverage tracker across Medicare (7-yr), HIPAA (6-yr), and False Claims Act (10-yr) regimes. 30-minute inactivity auto-logout
- Override monitor with mandatory reason capture on every high-risk action
Compliance Dashboard
How it works
From kickoff to first deposit, in three moves.
- Step 01
Set up your company in a guided 6-step wizard.
Verify company info, set your charge master rates, connect Office Ally, add your trucks, add your crew, then add your first patient. Each step is checked off as you finish it on the matching page.
- Step 02
Run your day.
Dispatch, ePCR, and the crew workspace stay in sync as transports happen.
- Step 03
Get paid.
Claims auto-generate and QA gates catch errors before the clearinghouse does.
Pricing
Simple pricing. Your first 30 days free.
Two tiers. No card grids or per-seat math.
Founding offer: the first 5 paying companies automatically lock in $799/month for life, even if you grow past 5 trucks. Applied at checkout, no code required. Terms apply.
Starter
$799per month, or $7,990/year (2 months free)
For operators running 1–5 trucks. Flat rate, no per-run charges.
- Up to 5 active trucks
- Full dispatch, scheduling, ePCR & billing
- Unlimited patients, employees & runs
- All compliance & QA tools included
- Monthly or annual billing (save 2 months)
- 30-day free trial
Pro
$1,499per month, or $14,990/year (2 months free)
For operators running 6+ trucks. Flat rate, no per-run surprises.
- Unlimited trucks (up to system cap)
- Everything in Starter
- Priority support
- Monthly or annual billing (save 2 months)
- Best for growing fleets
- 30-day free trial
Trust & security
Built for healthcare from day one.
HIPAA-aligned controls
Signed BAA available with every paid plan.
Multi-tenant isolation
Your data is never visible to another company.
30-minute auto-logout
Inactivity timeout enforced across all roles.
Audit trail on overrides
Mandatory reason capture on every high-risk action.
10-year retention default
Meets or exceeds Medicare's retention requirements.
US-based infrastructure
Hosted with reputable US-based providers.